Most items are dropshipped and ship directly from our vendors within 7 business days, unless an item is on backorder, in which case we will alert you by email.
Most in-stock items are shipped to arrive within 5-7 business days upon receipt of order. Please note that items ordered together may not arrive together, and occasionally items may be temporarily out of stock or backordered. You will be alerted via email in either instance and will be provided an approximate date of shipment.
Most furniture ships via third party carrier and arrives within 2-4 weeks of order receipt. Custom furniture orders vary depending on selected materials.
Outside of the Continental United States and Canada
We are not currently shipping outside of the Continental United States and Canada
PO Boxes and AFO/FPO Addresses
Unfortunately we do not ship to PO Boxes or AFO/FPO addresses at this time. All orders must be shipped to a physical address.
At Vintage Home South, we strive to offer the highest quality and satisfaction and we want you to love your pieces as much as we do! If you’re not completely satisfied with your purchase, we will gladly offer you an exchange or refund of merchandise within 30 days of purchase for a full refund made in the original form of payment, less shipping and handling. Merchandise must be returned in its original, new and unused condition and must be accompanied by the original order receipt.
After 30 days, no exchanges or returns will be accepted. Shipping costs on returned items will not be refunded or credited unless the item received is damaged, defective or incorrect. Returns that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to process the exchange or return and issue a refund. Once a refund has been issued, you will be notified via email. There is a 10% restocking fee on returned rugs, lighting and mirrors.
Upholstery, furniture, art, one-of-a-kind and sale items are a final sale and cannot be returned or exchanged.
All items are carefully inspected prior to shipment, but unfortunately damage can occur in transit. If your order was received damaged, please contact us by emailing email@example.com or calling 919.908.1886 within 48 hours of receipt so we can assist you promptly. Unfortunately, claims made after 48 hours will not be accepted and are unable to be returned.
To initiate a return, please follow these three easy steps:
- Email firstname.lastname@example.org and be sure to include your full name, order # and item(s) you would like to return. Once the return request is reviewed and approved, you will receive a return shipping label via email.
- Print the label and affix to your package, careful to remove or cover the original shipping label.
- Schedule a free pickup at ups.com or by calling 1-800-PICK-UPS (1-800-742-5877) or drop off at your local UPS store or authorized shipping outlet.
To return an item via your preferred carrier, please ship to:
Vintage Home South
764 9th St
Durham, NC 27705
All applicable taxes will be applied to orders shipped to addresses in the state of North Carolina.